Boat Fenders Direct Ltd will refund any item (excluding certain Fender Covers, See Below) as long as it is returned unused in its original packaging within 14 days of receipt with proof of purchase.
For our returns address please contact us on info@boatfendersdirect.co.uk stating the reason for the return and we will advise on the next course of action.
The following document must also be included to ensure we can process a refund promptly. CLICK HERE:
Any goods returned must also include Boat Fenders Direct original delivery note (which will have been sent along with your goods).
Please note that any postage costs incurred in returning or sending the item cannot be refunded. This does not affect your statutory rights.
We can offer a refund on unwanted goods after the 14 days period but a £5 re-stocking fee will be deducted from the credit to covers administration costs.
In the very unlikely event that your product is faulty, you must notify us within 14 days of receiving it and send us a photo highlighting the issue so we can asses the correct course of action. WE WILL NOT REFUND PRODUCTS USED OUTSIDE OF THE SCOPE OF THEIR INTENDED PURPOSE AND WE RESERVE THE RIGHT TO DECLINE REFUNDS IF THE ITEM HAS BEEN MISUSED.
Following receipt of the product and if, following our inspection, the product is deemed to have a manufacturing fault we will provide you with either a replacement or a full refund, whichever you prefer.
If you cancel an order before it has been despatched from our warehouse then a full refund will be offered. Should the order have left we will not be able to offer a refund on the carriage costs.
Fender Cover Returns
Boat Fenders Direct aims to keep stock of key fender cover sizes:
A1-A4
F01 - F4
G2-G5
We are happy to accept returns on the above lines, providing they are not a special colour or have had a logo applied. Any sizes outside of the ranges above are made to order and therefore we cannot accept any returns (unless faulty) for these items.
Please, therefore, ensure you choose the fender covers to fit the correct fenders.
Exchanges
Unfortunately we cannot offer exchanges. If you wish to exchange a product then please place a new order for the product and return the original order for a refund. Please see returns details above for full information.
